Privacy Policy
HiClinic (“we”, “our”, “us”) is committed to protecting the privacy and security of clinic owners, staff, and patients who interact with our platform. This Privacy Policy explains how we collect, use, store, and protect information when you use HiClinic’s services. By using HiClinic, you agree to the practices described in this policy.
Last Updated: May 07, 2026
1. Information We Collect
We collect only the information necessary to provide and improve our services. a. Information You Provide When you sign up or use HiClinic, we may collect:
Name, email address, phone number
Clinic name, location, and business details
Login credentials
Payment and billing information
B. Patient Information (on behalf of clinics) HiClinic processes patient data only on behalf of the clinic. This may include:
Patient name and contact details
Appointment history
Communication records (SMS, email, chat)
We do not own patient data. The clinic remains the data controller. c. Automatically Collected Information
Device and browser information
IP address and usage data
Interaction data (pages visited, features used)
2. How We Use Information
We use collected information to:
Provide and operate HiClinic services
Automate communication (missed call text-back, reminders, review requests)
Improve platform performance and user experience
Process payments and manage subscriptions
Provide customer support
Ensure security and prevent misuse
We do not sell personal or patient data.
3. How Patient Data Is Handled
HiClinic acts as a data processor, meaning:
Clinics control how patient data is used
We process data strictly based on clinic instructions
Patient communication is sent only within an existing clinic relationship
We do not contact patients independently or use their data for unrelated marketing.
4. Data Storage and Security
We take security seriously because healthcare data isn’t something you casually mess up. Security Measures Include:
Encrypted data transmission (SSL/TLS)
Secure servers and controlled access
Role-based permissions
Regular monitoring and system updates
We store data only as long as necessary to provide services or meet legal obligations.
5. Sharing of Information
We do not sell or rent data. We may share information only in these situations:
With trusted service providers (hosting, analytics, payment processing)
To comply with legal obligations
To protect rights, safety, or prevent fraud
All third parties are required to handle data securely and only for agreed purposes.
6. Cookies and Tracking
HiClinic uses cookies and similar technologies to:
Improve website functionality
Analyze usage and performance
Enhance user experience
You can control cookies through your browser settings.
7. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
For patient data, requests should be directed to the clinic directly, since they control that data.
8. Data Retention
We retain information only as long as necessary to:
Provide services
Fulfill contractual obligations
Comply with legal requirements
When data is no longer needed, it is securely deleted or anonymized.
9. Third-Party Integrations
HiClinic may integrate with third-party tools (e.g., CRM systems, communication platforms).
We are not responsible for the privacy practices of these external services. You should review their policies separately
10. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify users through:
Email
Platform notifications
Continued use of HiClinic means you accept the updated policy.
11. Contact Information
For any questions about this Privacy Policy or data handling:
HiClinic Support Email: [email protected]
Built for clinics that want to capture more patients, automate follow-ups, and grow without adding more admin work.
Socials
Products
Quick Links
Subscribe to our newsletter
Join our newsletter for real-world insights on clinic growth, smarter systems, and AI tools built for modern healthcare.
Copyright © 2026 | All rights reserved.
HiClinic Copyright © 2026 | All rights reserved.
HiClinic Copyright © 2026 | All rights reserved.